About HACIA:
Founded in 1979, HACIA is a nonprofit 501(c)(6) organization dedicated to advancing equity, access, and opportunity in the construction industry. Through advocacy, training, and member services, we support over 300 minority, women, veteran, and disadvantaged businesses (M/W/V/DBE), as well as individuals pursuing careers in construction and professional services. Our mission is to ensure equitable participation and promote inclusive, high-quality, and ethical business practices across the industry.
Our Culture
Our work is grounded in a shared commitment to five core values:
Community: We build together
Excellence: We set the standard
Integrity: We do the right thing
Stewardship: We care for what has been entrusted to us
Advocacy: We champion equity and opportunity
We hold ourselves accountable to these values in how we lead, collaborate, and serve.
Position Summary
The Business Capacity Program Coordinator will provide program management support for HACIA’s training program. This individual will assist Program Director, Program Manager and CEJA Program Lead to fulfill HACIA’s contractual business capacity programming obligations, including site visits, coordinating recruitment activities, communicating with stakeholders and participants, assisting with data tracking for reports and other compliance related tasks. This individual will report directly to the Program Manager and provide additional administrative support as needed or directed.
Essential Duties and Responsibilities
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Follow outreach plans set by Program Director and Manager, with the goal of maximizing participation of programs.
- Research and conduct outreach to community services, colleges, other partner organizations, employment agencies, recruiters, media, and internet sites to identify potential program participants.
- Establish recruiting requirements for training participants.
- Build a robust pipeline for prospective training participants.
- Presents program information, opportunities, and benefits.
- In coordination with the Program Manager, assist with application intakes, schedule and conduct applicant interviews, track participation and progress.
- Arranges applicants for interviews by coordinating schedules.
- Gathers and prepares required documents and information for reports and invoice submittals as detailed in the agreement between the organization and the client.
- Builds and maintains rapport with program participants and provides assistance to training participants as needed.
- Ensures that deliverables are being made.
- Is knowledgeable about HACIA programs and other training opportunities to share with participants.
- Communicates and meets with HACIA members, outside companies and vendors and other key stakeholders.
- Other key relationships will need to be managed and developed including with HACIA Members, the business community at large and other related business organizations.
- Performs other duties as assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Customer Service- Accepts criticism and feedback. Adapts to change. Changes approach or method to best fit the situation. Manages competing demands. Establishes and maintains effective relations. Builds rapport and establishes trust. Respond promptly to participant needs.
Dependability – Commits to doing the best job possible. Follows instructions, responds to management direction. Keeps commitments and meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Managing Participant Focus – Develops new approaches to meeting participants’ needs. Establishes participant service standards. Monitors participants’ satisfaction and promotes participant focus. Provides training in participant service delivery.
Planning and Organization – Integrates changes smoothly and plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Quality – Applies Feedback to improve performance. Demonstrates accuracy and thoroughness. Displays commitment to excellence. Looks for ways to improve and promote quality. Monitors own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Education/Experience: Bachelor’s degree in education, social work, counseling, or related field from four-year college or university with minimum two years related experience
- Language and Writing Ability: Demonstrate strong written, verbal, and presentation skills. Read, interpret, and apply policies, procedures, grant requirements, and other program-related documents. Prepare clear reports, correspondence, and other business communications. Communicate effectively with participants, staff, partners, and stakeholders in both individual and group settings.
- Reasoning Ability: Ability to analyze complex information, exercise sound judgment, prioritize competing demands, and make informed decisions in a fast-paced environment. Ability to identify problems, develop practical solutions, and adapt to changing program needs while maintaining compliance with organizational and grant requirements.
- Computer Skills: Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to learn and effectively use new technology systems as needed.
Other Required Qualifications include the following:
- Experience in business capacity and workforce construction training is a plus, but not required.
- General understanding of the construction industry is a plus but not required.
- High level of organizational skills.
- Ability to work alone and prioritize within a team environment.
- Utilize considerable judgment and initiative to resolve problems and make recommendations.
- Self-driven, highly motivated energetic and familiarity working in a fast-paced, dynamic environment.
- Strong communication skills, written and verbal.
- Customer service orientated; experience in dealing with businesses is preferred.
- Proficiency with Microsoft-based computer applications is required.
- Excellent phone and interviewing skills for program recruiting.
- High level of professionalism and ability to utilize discretion when needed.
- 1 year in working in a non-profit setting.
- Understanding of the Minority and Women Business Enterprise programs and policies is a plus but not required.
- Individual must have an automobile and valid driver’s license as travel throughout the greater Chicagoland area is required.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Primarily will work in an office setting and may require travel throughout the city and greater Chicagoland area. The work environment is generally quiet to moderate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at a time. Will be required to use hands to finger, handle or feel as well as reach with hands or arms most of the time.
Benefits:
HACIA offers comprehensive benefits including
- 401(k) with Employer Match
- Paid Time Off (Vacation, Sick, Holidays, Personal Days)
- Medical Insurance and Flexible Spending Plan
- Dental and Vision Insurance
- Paid Parking
- Hybrid Work Schedule Available
Equal Employment Opportunity:
Disclaimer:
The above job description is intended to describe the general nature of the position and should not be construed as an all-inclusive list of duties, skills, and standards required for the position. All employees may be required to perform duties outside of their normal responsibilities f rom time to time, as needed or as assigned by their supervisor.
Equal Employment Opportunity:
HACIA is an Equal Opportunity Employer. HACIA hires individuals on the basis of their qualifications and ability to complete the essential requirements and responsibilities of the job to be filled. It is HACIA’s policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans’ or military status, regardless of how discharged, source of income, credit history, arrest records, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. HACIA will provide equal opportunities in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits and all other privileges, terms, and conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit and/or other legitimate factors consistent with principles of equal employment.