Membership Specialist

Membership Management  

• Support the development and implementation of strategies to recruit, retain, and grow HACIA’s membership base.   
• Manage and maintain accurate and up-to-date records in membership database (Salesforce).  
• Respond to membership inquiries via phone, email, and in-person.  
• Process membership applications, renewals, and cancellations.  
• Prepare and distribute membership materials, including welcome packets, renewal notices, and newsletters.

Member Engagement  

• In collaboration with the Membership Manager plan and execute member engagement activities and programs.  
• Collect and analyze member surveys to inform events, services and program offering.  
• Develop and maintain relationships with members to foster a sense of community and belonging.  
• Support with organizing networking opportunities and facilitate member-to-member connections.  
• Track membership engagement in Salesforce. 
• Keep members informed of upcoming events and training opportunities that will help scale their business. 

Public and Private Contracting Support 

• Collaborate with internal teams and external consultants to identify and address member training needs (e.g., navigating e-procurement portals, proposal development, subcontracting strategies). 
• Research and track private and public procurement opportunities  
• Stay informed on policy changes that affect the industry and diverse businesses at all levels of government 
• Assist with maintaining partnerships with public agencies and procurement officials to identify member-facing opportunities. 
• Coordinate members’ access to bid opening and contractor events, agency expos, and agency-led training sessions. 
• Develop and promote programming that helps members pursue government contracts, including workshops, matchmaking events, and bid preparation support. 
• Assist members in understanding and navigating certification requirements (MBE/WBE/DBE/BEP/SBE) and connect them to certification assistance and resources. 

Event Coordination  

• Collaborate and assist Events Manager with planning and execute various events, including conferences, seminars, workshops, and social gatherings with the Membership and Event’s Team.  
• Coordinate with vendors, speakers, sponsors, and/or community partners for various events.  
• Handle on-site event coordination, including registration, setup, and teardown.  
• Assist with post event surveys/evaluations. 

Marketing and Communications  

• In collaboration with the marketing team, create and distribute marketing materials, promotional campaigns, and communications to promote membership and events.  
• Support storytelling by collecting success stories and member impact highlights.  

Administrative Support  

• Maintain organized documentation related to member activity, program participation, and engagement outcomes. 
• Support membership reporting with accurate reporting and collecting success/impact stories. 
• Assist with budget preparation and expense tracking for membership and events.  
• Collect and update related data as needed. 

Competencies:

To perform the job successfully, an individual should demonstrate the following. 

Achievement Focus – Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.   

 Communications – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.   

Planning and Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently and is well organized.   

Problem Solving – Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.   

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. HACIA is committed to accommodating applicants and employees with qualifying disabilities requiring reasonable accommodation to the extent possible. HACIA will follow all applicable federal, state, and local laws as they relate to reasonable accommodation of individuals with disabilities and their capabilities to perform essential job duties.  

Education/Experience: 

• Bachelor’s degree from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience. 
• At least three years of experience in membership development or related roles within a nonprofit organization; or equivalent combination of education and experience.  
• Minimum of two years of experience in procurement processes and providing technical assistance. 

Language Ability: Read, analyze and interpret business, professional, technical or governmental documents. Write reports and business correspondence. Effectively present information and respond to questions from managers, customers and the public.  

Computer Skills: Proficient in MS Office, particularly (Outlook, Word, Excel, PowerPoint, and Teams).  Salesforce is a plus but not required.   

Other Required Qualifications include the following:  

• Outstanding oral and written communication skills. 
• General understanding of the construction industry is a plus. 
• Experience working with minority-owned contractors is preferred.  
• Exceptional attention to detail. 
• Ability to cultivate and maintain professional relationships with members, participants, colleagues, and other organizations. 
• Self-directed, organized, and innovative with a well-developed sense of customer service and professionalism.  
• Sensitivity to and ability to work with socially and ethnically diverse communities.  
• Highly developed analytical, problem solving, and decision-making skills. 
• Compassionate, with an ability to exercise sound judgment, discretion, and tact. 
• Excellent independent time management skills and the ability to handle multiple concurrent tasks within deadlines. 
• Ability to travel to various networking, outreach and event locations. 
• Must be able to work independently (as well as on a team) and prioritize in a multi-tasked fast-paced environment

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily will work in an office setting and may require travel throughout the city and greater Chicagoland area. The work environment is generally quiet to moderate.

Physical Demands:

Must be able to sit for long periods, use a computer, lift up to 15 lbs, and move around event spaces to set up and engage with attendees. Reasonable accommodations may be made.

Benefits:

• Medical, Dental, and Vision
• Vacation
• Holidays Paid
• Sick Days
• Personal Time Off
• 401k Matching
• Remote Workdays

Disclaimer:

The above job description is intended to describe the general nature of the position and should not be construed as an all-inclusive list of duties, skills, and standards required for the position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed or as assigned by their supervisor.

Equal Employment Opportunity:

HACIA is an Equal Opportunity Employer. HACIA hires individuals on the basis of their qualifications and ability to complete the essential requirements and responsibilities of the job to be filled. It is HACIA’s policy to grant equal employment opportunities to qualified persons without regard to race, color, national origin, sex, sexual orientation, gender identity/gender expression, religion, pregnancy, parental status, marital status, age, veterans’ or military status, regardless of how discharged, source of income, credit history, arrest records, or physical or mental handicap or disability, genetic information, or other classification protected by applicable federal, state or local laws. HACIA will provide equal opportunities in all aspects of the employment relationship, including without limitation, recruiting, hiring, compensation, promotion, working conditions, benefits and all other privileges, terms, and conditions of employment. All employment decisions are made based on availability, qualifications, ability, merit and/or other legitimate factors consistent with principles of equal employment.